Consistent monitoring and auditing an in-house or performance based out source contract is necessary in evaluating the success of a housekeeping program. Performance monitoring is a crucial tool and the most important method to establish accountability, communication, compliance and a system for improvements.
The individuals responsible for drafting, executing, and policing the RFP for cleaning services are challenged with insuring that the cleaning contractor performs their duties as expected and delivers the value as promised.
The success of any contract arrangement depends upon the inclusion and conscientious application of an agreed upon performance-monitoring regime. Performance monitoring has to be explicit about what is being measured and the criteria for satisfactory contract compliance.
Objectivity is lost in self-monitoring programs.We provide objective third party monitoring services. Expectations of service performance and standards are clearly defined and monitored based on measurable criteria. The result from our field inspections and customer satisfaction surveys provide detailed exception reports, gap analysis and work orders that are available to all levels within an organization in electronic format.
Our monitoring process is performed in an even-handed and fair manner, the results are shared with all parties involved, and used as a basis for improvement and solving problems.
We develop a data base system to integrate and track monitoring data. The audits track actual performance against benchmark standards and expectations. The on-going results provides an objective picture of contractor or in-house performance and is invaluable for identifying areas for improvement.