Our group is comprised of former Directors and Supervisors of health care environmental services departments as well as other health care specialties. We understand operations and the culture of the health care environment. Organizations seeking our services are interested in solutions that will improve the quality of their current environmental services department too include
It is common for organizations to receive substandard cleaning services because they lack the understanding and expertise to set their own cleaning standards and provide effective independent monitoring mechanisms to insure the performance of the contractor. The prevailing belief is that the cleaning contractors are the experts and their general processes and standards can easily adapt to the particulars of any organization's needs.
When the contractors set standards and self monitor the results, an inherent conflict exists, often resulting in an ineffective contract, poor service, an unnecessarily high cost, turnover, communication issues and customer dissatisfaction.